Rebuilding a regional transit app around one thumb
Four counties, six years of feature creep, and a home screen that answered every question except the one riders were actually asking.
01Selected work
Every case study below describes the product we walked into, the decisions we made, the components we built, and what happened after release. Filter by the kind of work if you are looking for something specific.
Showing 9 of 9
Four counties, six years of feature creep, and a home screen that answered every question except the one riders were actually asking.
A savings app that treated every missed deposit as a failure, told in red, to people who were already having a difficult month.
Clinicians were using a consumer chat app because the compliant one took too long to say something urgent.
Fourteen widgets, six charts, and no answer to the only question a finance lead opens the product to ask.
A shop selling typefaces where you could not set your own words in one before buying.
A data tool that had been simplified so thoroughly that its expert users had started working around it.
Six products, four front-end stacks, and eleven different buttons that all did the same thing.
Four brands, one codebase, and a merchandising team that changes the look of everything twice a year.
A well-built component library with adoption problems that turned out to be documentation problems.
05Start a project
Most of the projects above started with a message describing a symptom rather than a solution. That is the right way to begin. Tell us what is going wrong and we will tell you what we think it is.
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